Free shipping for order above Rm200

Free shipping for order above Rm200

Free shipping for order above Rm200

Frequently Asked Questions

What are the Shipping fees/rates and Estimated delivery time?

Malaysia (West & East Malaysia)

FREE delivery for purchase above RM200. Otherwise,

West Malaysia
Shipping Rates : Flat rate Rm5
Estimated Delivery Time : 2 to 5 working days

East Malaysia
Shipping Rates : Flat rate Rm5
Estimated Delivery Time : 4 to 7 working days

 

Singapore

Free Delivery for purchase above Rm300. Otherwise,
Shipping Rates : Flat rate Rm25
Estimated Delivery Time : 5 to 10 working days

 

Asia

Country : Thailand, Indonesia, Brunei, Philippines, China, Vietnam, Taiwan.

Free Delivery for purchase above Rm1500. Otherwise,
Shipping Rates : Flat rate Rm100
Estimated Delivery Time : 2 to 3 weeks (Subject to custom clearance procedure).

 

Others Country

Free Delivery for purchase above Rm2500. Otherwise,
Shipping Rates : Flat rate Rm200
Estimated Delivery Time : 2 to 3 weeks (Subject to custom clearance procedure).

What are the payment method available?
  • Credit Card – Visa or Master
  • Online banking – FPX
  • E-wallet – Grabpay, Boost, Touch N Go
  • UnionPay
  • Alipay
How to key in prescription and choose the most suitable lens thickness or lens types ?

1. Example of a Prescription Glasses Form : 

2. Pupillary Distance ( PD )

Your pupillary distance (PD) — the distance between your pupils

** Take Note ** Remember request from your optometrist / optician after your eye refraction.

3. After filled in Right and Left Prescription, Click ” Yes ” on the column of ” I confirm that the prescription provided are accurate for my eyes ” to proceed for Lens Selection. 

Lens Thickness (Index)

1. 1.56 Normal 

  • Medium Index 1.56 MC + UV400 + EMI

2. 1.61 Thin

  • High Index 1.61 MC + UV400 + EMI + Aspheric

3. 1.67 Very Thin

  • High Index 1.67 MC + UV400 + EMI + Aspheric

4. 1.74 Super Thin

  • Super High Index 1.74 MC + UV400 + EMI + Aspheric

Lens thickness recommendation

  • If your power is around -2.00, choose 1.56 index, it will be around 3mm
  • If your power is around -4.00, choose 1.61 index, it will be around 3 to 4mm
  • If your power is around -6.00, choose 1.67 index, it will be around 4 to 5mm
  • If your power is more than that, choose thinnest lens, 1.74 index. It will be around 5mm to 8mm.

Lens Protection

  • MC = Multicoated ( Anti Reflection = AR )
  • UV400 = 100% Ultraviolet Protection
  • EMI = Electromagnetic Infrared Protection ( Computer screen protection )
  • Aspheric = Lens with undistorted edge.

Lens Type

1. Clear

  • Transparent Anti Reflection Lens.
  • Suitable for all user.

2. Computer Lens 

  • Anti Blue light lenses. It’s help to cut of harmful blue light.
  • Suitable for all user especially digital gadget user.
  • When you see through the lens, there will have slight yellowish base color due to blue light coating applied on the lens.

3. Photochromic Lens

  • Transparent when you are indoor, changed to dark when you are outdoor exposed to sunlight.
  • The Darkness of the lens is depends on how strong is the ultraviolet, the higher the ultraviolet, the darker the lens.
  • Suitable for all user.

 

4. Computer + Photochromic Lens 

  • Combined Both Function of Computer Anti Blue light and Anti UV changing color lens ( Function of (2) & (3) Combined )
  • Suitable for all user.
  • Prevent not easily get cataract.

5. Any further enquires please do not hesitate to contact us @ +601135038831 or email cs@visionworksoptometry.com.my.

Happy Shopping ! Cheers !

How do I Track & Trace my order?

Now you can track your order right away in one click. You can check the information of your order status at “My ACCOUNT – Orders”. Once your order status changed to ” Delivery in Process “, our team will WhatsApp the Courier company and the tracking number to your mobile phone. Any enquiry please contact us @ +6011-35983188. 

Do you deliver during weekends and holidays?

Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.

I need my order now, can Vision Works Optometry speed up the delivery?

Kindly contact us via +6011-35983188 or email to via cs@visionworksoptometry.com.my, we will try our best to arrange. Please note that additional charges may apply.

Where can i request an official receipt?

Vision Works Optometry’s official receipts are usually attached with the item in the parcel. However, in the event if you did not receive the receipt for the item, please send your request to cs@visionworksoptometry.com.my or you may WhatsApp us @ +6011-35983188. All official receipts will be sent via email or WhatsApp.

I am not satisfied with the glasses. Can I exchange / return them?

If you are not satisfied with your glasses, you can also notify us at

Email : careline@visionworksoptometry.com.my or

WhatsApp : (+60) 11-35983188

and provide us photo and order ID. We will get back to you with our management decision and solution within 48 hours.