Thank you for your loyal support as a Vision Works Optometry customer.

In view of the Personal Data Protection Act (PDPA) 2010 implemented to safeguard the usage of personal data, you, as our valuable customer have the right to know the reasons we collect and use the personal data you have provided; how we use the personal data, whom we may share the personal data with, and how you may access, amend or complain in respect of your personal data.

Privacy of Personal Data

Vision Works Optometry respects the privacy of individuals with regards to personal data and is committed to protecting the privacy of our members. This privacy policy is formulated in accordance with the Personal Data Protection Act 2010, which describes how your personal data is collected and used and your choices with respect to your personal data. The following discloses our information gathering and dissemination practices.

1.1 PURPOSE (S) Purpose of personal data collected.

1.1.1 To enable the customer to participate in promotions and contests.
1.1.2 To process exchanges or product returns.
1.1.3 To send the customer updates on products, news and events updates, rewards and promotions, special privileges.
1.1.4 To understand and analyze our sales, customer’s needs and preferences.
1.1.5 To improve our services.

1.2 DESCRIPTION Type of personal data collected.

1.2.1 Name
1.2.2 I/C number
1.2.3 Address
1.2.4 Date of Birth
1.2.5 Phone Number(s)
1.2.6 Email
1.2.7 Gender
1.2.8 Marital Status
1.2.9 Occupation

Security, Storage and Retention of Personal Data
Your personal data will be stored securely either in hard copies in our offices and/or stored in servers located in Malaysia that will either be operated by us or our service providers. We will endeavor to ensure that all personal data supplied by you will be protected and stored securely to prevent any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. Any personal data supplied by you will be retained by our organization as long as necessary for the fulfilment of the purposes stated in (1.1) above and/or as required by regulatory requirements.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy from time to time without prior notice. Please check for updates on our website www.visionworksoptometry.com.my.

Consent

Vision Works Optometry seeks to use your personal information only for the purposes of legitimate commercial transactions and to notify you on our current promotions and news, and your obligation to provide your personal data to us is strictly voluntary and non-obligatory. By providing us with your personal information, you are consenting to this PDPA Statement and the collection, use, access, storage and processing of your personal information as described in this PDPA Statement.

We only keep personal data for as long as it is necessary to satisfy the specified purposes, for which it was collected. We retain personal information in accordance with our own guidelines, procedures and principles and in line with the Personal Data Protection Act 2010.

Your personal information has been disclosed to our Inhouse Department such as data processing, customer services and marketing; system provider, joint marketing partner(s) on specific marketing programs undertaken by our company. All the above departments, system provider and joint marketing partners will treat your personal information as strictly confidential, in accordance with all applicable data protection legislation and will process such personal information only for the intended purposes, which you have consented to.

In compliance with PDPA, your personal data in our database will be safeguarded and will not be shared with any third parties without your written consent.

Access, Corrections and Complaints
If you would like to make any enquiries, request access or correction of your personal data, or wish to lodge a complaint you may do so by contacting us at cs@visionworksoptometry.com. We will continue to serve you with your best interests as our priority.

Yours sincerely,
Vision Works Optometry